[Comment from Opsgenie]Barb O'Connell acknowledged alert: "Reports of issues joining meetings"
Posted May 13, 2020 - 17:10 UTC
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [Our team has identified the root cause as a capacity issue in a portion of a data center due to extremely high volumes of usage in a particular geographic area, leading some participants to have issues with joining meetings and packet loss. This was resolved by reallocating capacity. We will continue to monitor to ensure no further operational impact.] has changed as [Our team has resolved the issue impacting some Zoom Meetings participants.]. " on alert: "Reports of issues joining meetings"
Posted May 13, 2020 - 16:52 UTC
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING]. Statuspage incident message [We have received a few reports that Zoom meetings participants may have experienced intermittent issues joining meetings. Our team has identified and is working to confirm resolution of the issue. We will continue to monitor to ensure no further operational impact.] has changed as [Our team has identified the root cause as a capacity issue in a portion of a data center due to extremely high volumes of usage in a particular geographic area, leading some participants to have issues with joining meetings and packet loss. This was resolved by reallocating capacity. We will continue to monitor to ensure no further operational impact.]. " on alert: "Reports of issues joining meetings"
Posted May 13, 2020 - 16:36 UTC
Investigating
We have received a few reports that Zoom meetings participants may have experienced intermittent issues joining meetings. Our team has identified and is working to confirm resolution of the issue. We will continue to monitor to ensure no further operational impact.