[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [RESOLVED]. Statuspage incident message [This issue has been resolved and verified against the affected Orgs.] has changed as [This incident has been resolved.]. " on alert: "Prior Claimed Domains are reporting as Unclaimed against Atlassian Orsanizations"
Posted Feb 11, 2021 - 15:26 UTC
Update
[Comment from Opsgenie]System noted: "Statuspage incident message [We have taken all the steps required to resolve the incident. We are completing the verification of the resolution on all affected Orgs to mark the incident as resolved.] has changed as [This issue has been resolved and verified against the affected Orgs.]. Statuspage incident component [Domain Claims] status [partial_outage] has changed as [operational]. " on alert: "Prior Claimed Domains are reporting as Unclaimed against Atlassian Orsanizations"
Posted Feb 11, 2021 - 04:32 UTC
Update
[Comment from Opsgenie]System noted: "Statuspage incident message [We continue to work on resolving the issue. Currently, we have restored some of the organizations and are in the process of restoring the remaining Organizations to a good state. The work underway includes some Organizations whose SAML configuration may not be working for SSO. The team is working on corrective actions and we expect to fully recover shortly.
Additional updates will be posted when available.] has changed as [We have taken all the steps required to resolve the incident. We are completing the verification of the resolution on all affected Orgs to mark the incident as resolved.]. " on alert: "Prior Claimed Domains are reporting as Unclaimed against Atlassian Orsanizations"
Posted Feb 11, 2021 - 04:12 UTC
Update
[Comment from Opsgenie]System noted: "Statuspage incident message [We continue to work on resolving the unclaimed domain issues against the organizations that should otherwise have claimed domains. This includes domain claims that are marked as "superseded". Team has identified the root cause and have performed corrective actions against a handful of organizations' claimed domains reverting back to the last valid state. Same team is working on corrective actions for the other impacted organizations and expect full recovery shortly.
Additional updates will be posted when available.] has changed as [We continue to work on resolving the issue. Currently, we have restored some of the organizations and are in the process of restoring the remaining Organizations to a good state. The work underway includes some Organizations whose SAML configuration may not be working for SSO. The team is working on corrective actions and we expect to fully recover shortly.
Additional updates will be posted when available.]. " on alert: "Prior Claimed Domains are reporting as Unclaimed against Atlassian Orsanizations"
Posted Feb 10, 2021 - 23:37 UTC
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED]. Statuspage incident message [We are currently investigating an issue where a subset of domains (and thus organisations) that were impacted by the earlier incident are still facing issues with their prior domain claims not being shown and resulting users may be locked out of associated products. Atlassian has identified that this outage is caused by the incident and is not a security related issue and there is no data loss or any of the associated accounts have been compromised.
We are actively working to resolve this outage. We will post more information here in the next 2 hours] has changed as [We continue to work on resolving the unclaimed domain issues against the organizations that should otherwise have claimed domains. This includes domain claims that are marked as "superseded". Team has identified the root cause and have performed corrective actions against a handful of organizations' claimed domains reverting back to the last valid state. Same team is working on corrective actions for the other impacted organizations and expect full recovery shortly.
Additional updates will be posted when available.]. " on alert: "Prior Claimed Domains are reporting as Unclaimed against Atlassian Orsanizations"
Posted Feb 10, 2021 - 21:12 UTC
Update
[Comment from Opsgenie]System noted: "Statuspage incident name [Prior Claimed Domains are reporting as Unclaimed against Atlassian Orsanizations] is updated as [Prior Claimed Domains are reporting as Unclaimed against Atlassian Organizations]. " on alert: "Prior Claimed Domains are reporting as Unclaimed against Atlassian Orsanizations"
Posted Feb 10, 2021 - 21:08 UTC
Investigating
We are currently investigating an issue where a subset of domains (and thus organisations) that were impacted by the earlier incident are still facing issues with their prior domain claims not being shown and resulting users may be locked out of associated products. Atlassian has identified that this outage is caused by the incident and is not a security related issue and there is no data loss or any of the associated accounts have been compromised.
We are actively working to resolve this outage. We will post more information here in the next 2 hours