M365 Service Health Notification
Incident Report for Meltwater IT
Update
[Comment from Opsgenie]Barb O'Connell acknowledged alert: "M365 Service Health Notification"
Posted May 11, 2020 - 14:55 UTC
Investigating
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Microsoft 365 suite service alert












Incident information

Title: Can't access multiple Microsoft 365 services
ID: MO212574



Status
Service Restored


Details
Title: Can't access multiple Microsoft 365 services
User Impact: Users may have been unable to access multiple Microsoft 365 services.
Final status: We've identified that a third-party internet exchange site experienced a power outage, resulting in impact. The third-party corrected the issue and we've confirmed that impact has been remediated after monitoring the service.
Scope of impact: Our telemetry indicated that this issue affected a subset of user connections routed from the UK. If the users' Internet Service Provider (ISP) connections were routed within the affected internet exchange, they would have experienced impact.
Start time: Monday, May 11, 2020, at 1:30 PM UTC
End time: Monday, May 11, 2020, at 1:50 PM UTC
Root cause: A third-party internet exchange site experienced a power outage.
This is the final update for the event.



Thank you,
The Microsoft team















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Posted May 11, 2020 - 14:55 UTC