Infrastructure upgrade

Incident Report for Meltwater IT

Update

[Comment from Opsgenie]Barb O'Connell acknowledged alert: "Infrastructure upgrade"
Posted May 11, 2020 - 13:43 UTC

Update

[Comment from Opsgenie]System noted: "Statuspage scheduled maintenance status [IN_PROGRESS] has changed as [COMPLETED].
Statuspage scheduled maintenance message [Scheduled maintenance is still in progress for Azure EU West region only.
We will provide updates as necessary.] has changed as [The scheduled maintenance has been completed.].
Statuspage scheduled maintenance component [Azure EU West] status [under_maintenance] has changed as [operational]. " on alert: "Infrastructure upgrade"
Posted May 10, 2020 - 13:02 UTC

Update

[Comment from Opsgenie]System noted: "Statuspage scheduled maintenance message [Scheduled maintenance is still in progress for Azure US West and Azure EU West regions only.
We will provide updates as necessary.] has changed as [Scheduled maintenance is still in progress for Azure EU West region only.
We will provide updates as necessary.].
Statuspage scheduled maintenance component [Azure US West] status [under_maintenance] has changed as [operational]. " on alert: "Infrastructure upgrade"
Posted May 10, 2020 - 12:39 UTC

Update

[Comment from Opsgenie]System noted: "Statuspage scheduled maintenance message [Scheduled maintenance is still in progress. We will provide updates as necessary.] has changed as [Scheduled maintenance is still in progress for Azure US West and Azure EU West regions only.
We will provide updates as necessary.].
Statuspage scheduled maintenance component [Azure US East] status [under_maintenance] has changed as [operational]. " on alert: "Infrastructure upgrade"
Posted May 10, 2020 - 11:46 UTC

Update

[Comment from Opsgenie]System noted: "Statuspage scheduled maintenance component [Azure AU East (New south, Wales Australia)] status [under_maintenance] has changed as [operational].
Statuspage scheduled maintenance component [Azure Southeast Asia (Singapore)] status [under_maintenance] has changed as [operational]. " on alert: "Infrastructure upgrade"
Posted May 10, 2020 - 11:14 UTC

Update

[Comment from Opsgenie]System noted: "Statuspage scheduled maintenance message [Scheduled maintenance is currently in progress. We will provide updates as necessary.] has changed as [Scheduled maintenance is still in progress. We will provide updates as necessary.]. " on alert: "Infrastructure upgrade"
Posted May 10, 2020 - 11:12 UTC

Update

[Comment from Opsgenie]System noted: "Statuspage scheduled maintenance scheduledUntil [2020-05-10T11:00:00.000Z] is updated as [2020-05-10T13:00:00.000Z]. " on alert: "Infrastructure upgrade"
Posted May 10, 2020 - 10:19 UTC

Update

[Comment from Opsgenie]System noted: "Statuspage scheduled maintenance status [SCHEDULED] has changed as [IN_PROGRESS].
Statuspage scheduled maintenance message [Maintenance will begin as scheduled in 60 minutes.] has changed as [Scheduled maintenance is currently in progress. We will provide updates as necessary.].
Statuspage scheduled maintenance component [Azure US East] status [operational] has changed as [under_maintenance].
Statuspage scheduled maintenance component [Azure AU East (New south, Wales Australia)] status [operational] has changed as [under_maintenance].
Statuspage scheduled maintenance component [Azure EU West] status [operational] has changed as [under_maintenance].
Statuspage scheduled maintenance component [Azure US West] status [operational] has changed as [under_maintenance].
Statuspage scheduled maintenance component [Azure Southeast Asia (Singapore)] status [operational] has changed as [under_maintenance]. " on alert: "Infrastructure upgrade"
Posted May 10, 2020 - 07:00 UTC

Update

[Comment from Opsgenie]System noted: "Statuspage scheduled maintenance message [We will be upgrading the system software on our infrastructure layer.
This is a proactive maintenance as recommended by the cloud provider.
It is performed automatically on a rolling basis, There is no planned downtime during this maintenance window, but some users may see very brief service interruptions.] has changed as [Maintenance will begin as scheduled in 60 minutes.]. " on alert: "Infrastructure upgrade"
Posted May 10, 2020 - 06:00 UTC

Update

[Comment from Opsgenie]System noted: "Statuspage scheduled maintenance name [[Scheduled] Infrastructure upgrade] is updated as [[Scheduled] Azure Infrastructure upgrade]. " on alert: "Infrastructure upgrade"
Posted May 09, 2020 - 08:24 UTC

Update

[Comment from Opsgenie]System noted: "Statuspage scheduled maintenance name [Infrastructure upgrade] is updated as [[Scheduled] Infrastructure upgrade]. " on alert: "Infrastructure upgrade"
Posted May 09, 2020 - 08:23 UTC

Investigating

We will be upgrading the system software on our infrastructure layer.
This is a proactive maintenance as recommended by the cloud provider.
It is performed automatically on a rolling basis, There is no planned downtime during this maintenance window, but some users may see very brief service interruptions.
Posted May 09, 2020 - 08:22 UTC